Frequently Asked Questions

Everything you need to know about your TORRO experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.

Are your leather products ethically sourced?

Yes, TORRO is committed to sustainability. All our leather is sourced from gold-rated tanneries that adhere to strict environmental and ethical labor standards.

How can I track my order?

Once your order ships, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans via Klarna.

How should I care for my TORRO garments?

Each product includes a specific care label. Generally, we recommend cold washes for cotton items and professional leather cleaning for our premium outerwear to ensure longevity.